Refund policy
Returns & Refunds Policy
Jagano Pty Ltd T/As Barry – The Barrow Carry · ABN 40 638 026 874 · Last updated: September 2026
At Barry – The Barrow Carry, we want you to be confident in your purchase. If there is a problem with your Barry, or you decide it isn't right for you, please contact us and we'll work with you to resolve the issue.
30-Day Change of Mind Returns
We offer a 30-day change-of-mind return period from the date you receive your Barry.
To be eligible for a change-of-mind return:
- You must contact us within 30 days of receiving the product.
- The product must be returned in good, resalable condition.
- The product should include all components, accessories and instructions originally supplied.
- Proof of purchase is required.
We understand that you may need to inspect the product to determine whether it is suitable for your needs. However, products that have been damaged, modified, incorrectly installed or subjected to unreasonable use may not be eligible for a change-of-mind refund.
For approved change-of-mind returns, the customer is responsible for the cost of returning the product to us.
Original delivery charges are not refundable for a change-of-mind return.
Once we receive and inspect the returned product, we will advise you of the outcome and, where approved, process the refund to the original payment method.
Faulty, Damaged or Incorrect Products
If your Barry arrives damaged, is faulty, is not as described, or you receive the incorrect product, please contact us as soon as possible.
Please provide:
- Your name and order number
- A description of the problem
- Photographs or video where appropriate
This helps us assess the issue and provide the quickest possible solution.
Depending on the circumstances, the appropriate remedy may include a repair, replacement or refund.
Where a product is confirmed to have a fault covered by the Australian Consumer Law, we will meet our obligations regarding reasonable return costs.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.
Your rights under the Australian Consumer Law apply in addition to the 30-day change-of-mind policy offered by Barry – The Barrow Carry.
Incorrect Fit or Compatibility
Before purchasing, please check that Barry is suitable for your vehicle, wheelbarrow and intended application.
Barry is designed for use with a standard 2-inch hitch receiver.
If you are unsure whether Barry will suit your vehicle or wheelbarrow, please contact us before ordering and we'll be happy to assist.
An incorrect choice of vehicle or product compatibility will generally be treated as a change-of-mind return unless the product information we supplied was incorrect.
Return Authorisation
Please contact us before returning your Barry.
We will provide you with return instructions and the appropriate return address.
Products returned without contacting us first may take longer to process.
Refund Processing
Once an approved return has been received and inspected, refunds will be processed to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Contact Us
For returns, warranty enquiries or product questions, please contact:
Jagano Pty Ltd T/As Barry – The Barrow Carry
ABN 40 638 026 874
Website: barrowcarry.com.au
Email: info@barrowcarry.com.au
Please include your order number wherever possible so we can assist you quickly.